An Exclusive Interview With Jim Gray (co-founder)
So, let's dive right
back into the second and final part of this intriguing interview!....
Last time we left of with the following question.
Good point. Therefore, Quikonnex has a way of
creating the newsletter within Quikonnex.
It is really a
different method of publishing. Many of the so-called “gurus” on the
Internet have taught methods of doing newsletters/ezines. Just like
printed newsletters are different that the emailed newsletters, RSS is
different from the emailed newsletters. With RSS, there is no
requirement to assemble a group of articles that would constitute one
publication. It is a more free flowing system, where when any specific
article or piece of information is ready for release, it can be released
without waiting for fill copy. This also provides for a more dynamic
publication and for more frequent “pinging of weblogs”.
What
if a publisher has problems implementing Quikonnex?
Quikonnex support
is available from 8am to 8pm Monday through Friday via our Live Support
system. Additionally, any
publisher
joining Quikonnex is made aware of my instant messenger ID as well
as Carolyn’s, my partner. Our private messaging system is also a very
effective and efficient way to contact us.
Any
weakness publishers should be aware of with Quikonnex right now.
Our emphasis has
been on developing a web-based, cross-browser and cross platform system.
Some subscribers are still looking for some type of immediate
notification of new articles or new messages. While we do have a visual
notification of new articles and new message via our
QuikView
system, there is still some expectation that we should provide an
AOL-like “You’ve got mail” notification. There are solutions to this,
but the subscriber would need to download an application specific to
their computer system.
Such
as? Can you explain this a bit?
Most of the RSS newsreaders can provide a visual or audible notification
of new items, but they usually need to be setup to do it. Additionally,
I have used different website monitoring tools, such as WebMon, to track
changes. The RSS feeds can be accessed just like any other webpage, so
these tools work great. However, we are discovering that subscribers are
not really using these instant notification methods. Even with email, no
one sits around waiting for email to arrive. Busy, successful business
people schedule times within their days to go through their emails. RSS
channels are like newspapers, you subscribe to the news and you scan the
headlines for articles you want to read. The headline catches your
attention; you read the first paragraph, if the article pulls you in,
then you read more.
As a publisher, how do I advise my subscribers of a changeover in
communications?
Publishers who
currently deliver their newsletter via email should dual publish for a
while. In their emailed newsletter, they should post notices of their
new alternative delivery system. Additionally, we provide cut & paste
code that they can put on their websites to allow easy subscription to
their new channels. We have provided a lot of information on the
Quikonnex website specifically oriented to the conversion of
subscribers. It is keyed to the publisher and should be a simple process
for any subscriber.
Will the follow me? What is the trend?
There is a lot of
“ifs” in this question. If the publisher is writing or publishing
quality content, and if the publisher has loyal subscribers that want to
receive their information, then they should follow him or her.
However, experience
has shown that most email lists are not of the quality that the
publisher thought they were. Before the CAN-SPAM Act was passed, quite a
few publishers went through a process of converting their lists to
double-opt-in. The results were not good at all with many publisher’s
losing 90% or more of their subscribers. The reality is “they didn’t
really have a good list of subscribers”, they were not publishing
information that the subscribers still wanted to receive (they may not
have unsubscribed due to the popular belief that un-subscriptions do not
work), or their emails were never delivered and they never received the
bounces. This is new shift in thinking and over the next 12-18 months
there will be increase awareness of this publishing method. It is really
the only alternative, but it will take time to build up the huge lists
of yesterday.
Do I dump the email system, and if I do:
-
What will
happen to my membership?
First of all, I do
not recommend dumping a successful email program (if it is generating
revenue).
Publishers
should provide a Quikonnex channel as an alternative. However, if a
publisher is fed up with the hassles of email, they can probably expect
a 5-10% conversion rate (again, this is based on their production of
quality information).
-
How will
I attract more members if I do not use email?
We have found that
producing a channel is actually increasing visibility of many of our
publisher’s own websites on the search engines. Search engine are
looking for relevant content to deliver and RSS/Blogs provide a
mechanism that they can use to get it. The information delivered via
email was inaccessible to the search engines, the information delivered
by Quikonnex is. If you add the subscription links to your website, just
like the email subscription methods of the past, you will gain
subscribers.
-
How can I
convince subscribers that “this is the future of communication”?
I recommend having
them do a search on Google for “business to business blogging growth” or
“RSS as Email Alternative”. The results are huge. In addition, here are
some other good quotes:
*How many blogs are
there?*
“Based on the rapid
growth rate demonstrated by the leading services, we expect the number
of hosted blogs created to exceed five million by the end of 2003 and to
exceed ten million by the end of 2004.”
((http://www.perseus.com/blogsurvey/thebloggingiceberg.html)
*Do they work?*
<http://www.sitemeter.com/default.asp?action=stats&site=s11instapundit&report=36>,
Where we can see
that he averages around 100,000 visitors a day and more than 2 million
uniques a month. Considering that he is only one person, that is
astounding. By comparison, HoustonChronicle.com reports 1.5 million
unique monthly readers. Granted, Instapundit is one of the most widely
read bloggers out there, but it puts the phenomenon in perspective.
Meanwhile, Matt
Drudge -- who hates to be called a blogger, but he is, so he should just
get over it -- hinted to Radar Magazine
<http://www.radarmagazine.com/features/issue_02/drudge.html>
last year that he earns more than a million dollars a year selling
banner ads on his hugely popular DrudgeReport.”
((http://www.imediaconnection.com/content/3162.asp)
We are the only service that linked
private messaging into our RSS feeds.
What are the costs
to get Quikonnex?
Subscriber/Members are
free.
Publisher pays $19.95 per month.
1. Initial sign up - $0
2. Set up fees - $0
3. Maintenance - $0
4. Other – If a publisher elects to have a version of
QuikView customized for their business, we do this for a :
$49.95 setup fee and an additional
$ 9.95 per month.
The most any publisher will pay for
their Quikonnex system is $29.90 per month.
Why would a
publisher want to get a customized quickview? What are the main
differences of a customized and none customized.
A Customize
QuikView system allows a publisher to select multiple channels to for
their new subscribers to be automatically subscribed to. Additionally,
the logos on the main page and installation page are customized for the
publisher. The publisher can update this information at anytime.
Additionally, Custom QuikViews provide publisher with additional drop
down panels in QuikView that can be further customized for their
subscribers. For example, an entire website navigation system can be
programmed into a QuikView panel. For an example see:
http://quikonnex.com/quikview/cwi/quikview.php for an
example.
What is you recommendation for jittery publisher unsure of what route to
take?
Do not hesitate. Join and try it out,
there is absolutely no risk.
Is there a trial period available for nervous publishers unsure of
Quikonnex?
Not a trial period, however, Quikonnex
provides a 30 day 100% money back guarantee. If you signup and do not
think meets your needs, then cancel your subscription within the first
30 days and we will automatically refund anything paid.
In your perception, what is the future of “channeling”?
The technology and the tools will
significantly improve over the next few months and over the years. It,
unlike, email is not subject to spam death. The quality of information
will increase significantly and business utilizing “channels” and
private messaging as their primary means to communicate with their
customers will see significant increases of revenue. Advertising will
play heavily in the production of channels, but it will not be
overbearing. There is going to be a lot of publishers working on the
fine balance of delivery of information versus advertising. They will
realize that their subscribers are more important than their advertisers
and will take care of them better. In addition, since the subscriber
base will be “more loyal” the Quikonnex publisher will be able to demand
higher rates for any advertising delivered.
Where to you plan to take
Quikonnex in the next five years?
I would like to see Quikonnex grow to
about 10,000 high quality publishers over the next 5 years. 10,000
doesn’t sound like a huge number, but maintaining and building a quality
publisher base will be of more benefit to everyone. The production of
the information will significantly increase the value of the Quikonnex
search engine and we will be a major destination on the Internet for
anyone searching about current events and happenings. It is all about
content, and newsletter publishers provide what folks want to read and
know about. We may start providing white label versions of the Quikonnex
system to businesses that have select audiences to communicate with,
however, our primary goal is to meet the need of the thousands of
ezine/newsletter publishers reeling over the impact that spam has made
on their businesses.
Affiliate
program. I seem to recall something of about affiliate. Do you have
such a program? If you do, what are the basics?
Yes we do have an
affiliate program. It is very simple, any one of our members can
refer subscribers or other publishers to Quikonnex. Our affiliate
program is what is called a 2 level system. For example if you referred
a publisher to us, they would be a 1st level referral and we
would pay you a 15% commission on a monthly basis. If that publisher,
subsequently referred another publisher (who would be on your 2nd
level), we pay him a 15% commission and you a 15% commission.
Anything else you would want the readers, publishers and the public at
large to know about you, about Quikonnex?
Yes, our goal with Quikonnex is to
assemble a large group of high quality writers and publishers. This will
produce some a very valuable information repository for all of their
subscribers. Additionally, the community aspect of Quikonnex is key. We
are experiencing a lot of publishers who are extending their helping
hands to other publishers. It is truly turning into environment where we
all win. The synergy created by working as a team and as a community
benefits everyone.